Frequently Asked Questions
Everything you need to know about our premium coffee and service.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches and pack them in specialized valve bags that allow gases to escape while preventing oxygen from entering, ensuring peak flavor upon arrival.
What is your shipping policy for domestic orders?
Orders are typically processed within 1-2 business days. We offer standard shipping which takes 3-5 business days, and free shipping is available on all orders over $50.
Can I return coffee if I am not satisfied with the taste?
Due to the perishable nature of our products, we cannot accept returns on roasted coffee. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or store credit.
Do you offer organic or fair-trade certified options?
Yes, we prioritize ethical sourcing. Many of our blends are Fair Trade and Organic certified, supporting sustainable farming practices and fair wages for growers.
Can I set up a recurring subscription for my favorite beans?
Absolutely. You can choose your preferred delivery frequency on any product page to save 10% on every order and ensure you never run out of your favorite brew.
Are your flavor syrups and powders gluten-free?
Most of our signature syrups and powders are gluten-free. Detailed allergen information and ingredient lists are available on each specific product page.